Refund policy

30 days to return

You have 30 days from the day your order arrives to start a return for anything that's new and unused, in its original packaging.

How to start a return

Start your return from your order page. Open the link in your order confirmation email, or sign in to your account with the email you ordered with (we'll email you a one-time code, so there's no password to remember). Choose the item you're sending back and tell us why. If you'd rather, contact us with your order number and the item instead.

Once we approve your return, we'll email you a prepaid return label from the maker. Please wait for the label before sending anything back, because returns go to the maker's warehouse, not to us.

Return shipping

The return label we send is prepaid, so there's nothing to pay to send an eligible return back.

Refunds

Once the maker receives the return, we refund your original payment method. Your bank or card company may take a few extra business days to show it. The original shipping charge isn't refunded unless the return is because of a damaged, defective, or wrong item.

Damaged, defective, or wrong items

If something arrives damaged, stops working because of a defect, or isn't what you ordered, contact us with your order number and a photo. We'll make it right with a replacement or a full refund, including shipping, and we'll tell you whether the item needs to come back. If it does, the return is free.

Items we can't take back

Once a dog has used a toy, bowl, lick mat, bed, or grooming tool, we can't take it back unless it's damaged or defective. Leashes and harnesses can be returned if they haven't been used on a walk, so try a harness on indoors first.

Exchanges

The quickest way to exchange is to return the item and place a new order for the one you want. Not sure about a size? Ask us before you order and we'll help you pick.