Shipping policy

How shipping works

Every product in the shop ships directly from the company that makes or stocks it, from a warehouse in the United States. We choose the products and look after you if anything goes wrong; the maker packs and ships your order.

Where we ship

We ship to addresses in the United States only.

How long it takes

Each product page shows its own shipping window next to the Add to cart button. Most orders leave the maker's warehouse within 1 to 3 business days and arrive about 3 to 8 business days after you order. Business days are Monday through Friday, not counting US holidays.

If your order includes products from more than one maker, they ship separately and may arrive on different days, each with its own tracking number.

What shipping costs

Each maker charges its own standard shipping rate, calculated at checkout from what's in your cart and where it's going. You'll see the full cost before you pay. If your cart has products from more than one maker, each one ships its own package, so the shipping for each is added together.

Tracking

When each package ships, we email you its tracking number.

Late, lost, or damaged packages

If a package hasn't arrived by the end of the window shown on its product page, or it arrives damaged, contact us with your order number, plus a photo if something is damaged. We'll sort it out with the maker and the carrier and make it right with a replacement or a refund. You won't be asked to file a carrier claim yourself.